Privacy Policy

Privacy Policy

Effective Date: August 18, 2026
Last Updated: August 18, 2026

Guangdong Hewan Cleaning Equipment Co., Ltd. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit floorscrubber-machines.com, submit an inquiry, request a quotation, communicate with us, or use any services provided through our website.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you contact us, submit an inquiry, request a quotation, download product information, or communicate with our sales team, we may collect:

  • Your name

  • Company name

  • Job title

  • Email address

  • Telephone or WhatsApp number

  • Country or region

  • Shipping or business address

  • Product requirements

  • Purchase quantity

  • Inquiry and communication records

  • Other information you voluntarily provide

Please do not submit sensitive personal information through our website unless it is necessary.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Language settings

  • Referring website

  • Pages viewed

  • Time spent on the website

  • Approximate geographic location

  • Cookie identifiers

  • Website interaction and performance data

This information helps us maintain website security, understand visitor behavior, and improve our website and marketing activities.

2. How We Use Your Information

We may use your personal information to:

  • Respond to inquiries and quotation requests

  • Provide product information and technical support

  • Communicate about orders, shipping, warranties, and after-sales service

  • Process and manage business transactions

  • Verify customer or supplier information

  • Improve our products, website, and customer service

  • Analyze website traffic and performance

  • Detect fraud, misuse, and security threats

  • Send marketing communications where permitted

  • Comply with legal, tax, accounting, customs, and regulatory obligations

  • Establish, exercise, or defend legal claims

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice.

3. Legal Bases for Processing

Where the General Data Protection Regulation, UK GDPR, or similar legislation applies, we process personal information under one or more of the following legal bases:

  • Consent: You have given us permission to process your information for a specific purpose.

  • Contractual necessity: Processing is necessary to respond to your request, provide a quotation, or perform a contract.

  • Legal obligation: Processing is necessary to comply with applicable laws and regulations.

  • Legitimate interests: Processing is necessary for our legitimate business interests, including responding to business inquiries, improving our services, preventing fraud, and protecting our website, provided those interests do not override your rights.

You may withdraw your consent at any time where processing is based on consent.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate, secure, analyze, and improve our website.

These technologies may include:

  • Essential cookies: Necessary for website security and basic functionality.

  • Preference cookies: Remember language and display preferences.

  • Analytics cookies: Help us understand how visitors use the website.

  • Advertising cookies: Help measure advertising performance and deliver relevant advertisements.

Where required by law, non-essential cookies will only be activated after you provide consent.

Our website may use services such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, or similar tools where enabled. These providers may collect information through cookies or tracking technologies according to their own privacy policies.

You can reject or manage non-essential cookies through our cookie consent tool or browser settings. Disabling certain cookies may affect some website functions.

5. How We Share Information

We may share personal information with trusted third parties that help us operate our business, including:

  • Website hosting and cloud service providers

  • Customer relationship management providers

  • Email and communication service providers

  • Analytics and advertising providers

  • Payment service providers, where applicable

  • Freight forwarders, shipping companies, customs agents, and logistics providers

  • Distributors, service partners, or authorized representatives

  • Accountants, auditors, insurers, consultants, and legal advisers

  • Government authorities where disclosure is legally required

These parties may only process personal information for authorized purposes and are expected to protect it appropriately.

We may also disclose information when necessary to comply with the law, respond to legal proceedings, protect our rights, investigate suspected fraud, or protect the safety of users and the public.

6. Sale or Sharing of Personal Information

We do not sell personal information for money.

Certain advertising or analytics activities may be considered “selling” or “sharing” personal information under some privacy laws, including the California Consumer Privacy Act.

Where applicable, you may opt out by using our cookie preference tool, contacting us at wallergo2580@gmail.com, or using any “Do Not Sell or Share My Personal Information” link provided on our website.

Where legally required, we also recognize valid browser-based opt-out preference signals, such as Global Privacy Control.

7. International Data Transfers

As an international business based in China, we may process or transfer personal information in countries or regions other than the country where you are located.

Data protection laws in these countries may differ from those in your jurisdiction. Where required, we use appropriate safeguards, such as contractual protections, Standard Contractual Clauses, or other legally recognized data-transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Unless a longer period is required by law, our general retention periods are:

  • Inquiry and quotation records: up to three years after the last communication

  • Customer, order, warranty, and transaction records: up to seven years

  • Marketing contact information: until you unsubscribe or after twenty-four months of inactivity

  • Website analytics and cookie data: according to the applicable cookie or service settings, generally no longer than twenty-four months

  • Legal and compliance records: for the period required by applicable law

We may retain information for a longer period where necessary to resolve disputes, enforce agreements, or comply with legal obligations.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, communication system, or electronic storage method is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent

  • Request data portability

  • Opt out of marketing communications

  • Opt out of the sale or sharing of personal information

  • Request information about categories of data collected and disclosed

  • Limit certain uses of sensitive personal information

  • Lodge a complaint with a data protection authority

  • Exercise your rights without unlawful discrimination

These rights may be subject to legal limitations and verification requirements.

To exercise a privacy right, contact us at wallergo2580@gmail.com. Please include your name, contact information, country or state of residence, and a clear description of your request.

We may request additional information to verify your identity. Authorized agents may submit requests where permitted by law, subject to appropriate authorization and verification.

11. Marketing Communications

Where permitted, we may use your contact information to send product updates, company news, industry information, and promotional communications.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in a marketing email

  • Contacting us at wallergo2580@gmail.com

  • Asking our sales representative to remove you from the marketing list

Opting out of marketing will not prevent us from sending necessary communications regarding quotations, orders, warranties, or customer service.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, payment providers, or external services.

We are not responsible for the privacy, security, or content practices of third parties. We recommend reviewing their privacy policies before providing personal information.

13. Children’s Privacy

Our website and products are intended for businesses and adult users. We do not knowingly collect personal information from children under the age of 16.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functions, legal requirements, or service providers.

When changes are made, we will update the “Last Updated” date at the top of this page. Material changes may be communicated through an additional website notice where required.

15. Contact Us

If you have questions, requests, or complaints concerning this Privacy Policy or our handling of personal information, please contact:

Guangdong Hewan Cleaning Equipment Co., Ltd.

Website: floorscrubber-machines.com
Email: wallergo2580@gmail.com
Address: Room 210, Unit C161, 2nd Floor, Nos. 26–30 Heyi Street, Sanyuanli Avenue, Baiyun District, Guangzhou, Guangdong, China

If you are located in the European Economic Area or the United Kingdom, you may also have the right to submit a complaint to the data protection authority in your country.